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Introduction
Metline Building Systems ("we," "us," "our") provides aluminium window and facade engineering, fabrication, and installation services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
Information We Collect
Information you provide directly:
Full name, contact number, email address
Company/organization name and role (for architects, developers, contractors, and business inquiries)
Project details — site address, building type, scale, and specifications shared for quotation or consultation purposes
Architectural drawings, floor plans, or design files submitted for project evaluation
Payment and billing information (processed via third-party gateways; we do not store card details)
Any documents or references shared as part of project scoping (e.g. site photos, structural details)
Information collected automatically:
IP address, browser type, device information
Pages visited, time spent, referral source (via cookies/analytics)
How We Use Your Information
To respond to inquiries and prepare project quotations
To evaluate site and project requirements and recommend appropriate window/facade systems
To communicate updates on project status, timelines, and deliverables
To coordinate with suppliers, fabricators, or installation teams involved in your project
To improve our website and services
To send relevant service updates (with opt-out available)
Sharing of Information
We share your information only where necessary:
With suppliers, material partners, or fabrication/installation subcontractors directly involved in delivering your project
With logistics or courier services involved in document or sample handling
With payment processors to complete transactions
When required by law or government request
Data Retention
We retain project-related documents (drawings, specifications, correspondence) for as long as necessary to complete the project and for a reasonable period afterward (typically up to [X months/years]) for record-keeping, warranty support, and dispute resolution, after which data is securely deleted or anonymized upon request.
Data Security
We use industry-standard measures — encrypted storage, restricted access, and secure transmission — to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
We use industry-standard measures — encrypted storage, restricted access, and secure transmission — to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website uses cookies to improve user experience and analyze site traffic. You can disable cookies through your browser settings, though some features may not function properly as a result.
Third-Party Links
Our website may link to supplier, partner, or industry association websites. We are not responsible for the privacy practices of these external sites.
Children's Privacy
Our services are business-oriented and not directed at individuals under 18. We do not knowingly collect personal data from minors.
Changes to This Policy
We may update this Privacy Policy periodically. Continued use of our services after changes constitutes acceptance of the revised policy.
Questions about these terms?
Contact the Metline team about this Privacy Policy, the practice of a site or your dealing with us.
Questions about these terms?
Contact the Metline team about this Privacy Policy, the practice of a site or your dealing with us.